Consumer Protection and Enforcement Director

Utility Regulator for Northern Ireland

Regulating the electricity, gas and water industries in Northern Ireland,

Requirements of the role

Protecting Northern Ireland’s energy and water consumers today and tomorrow is what we do.

At a time of unprecedented energy prices and the challenge of tackling climate change, the work of the Utility Regulator has never been more high profile or important.

There has never been a better time to join us as we look to support the move to net-zero, whilst providing a stable investment environment, develop energy markets and improving consumer protection.

And we are changing too. You’ll be joining an organisation that is growing and transforming to meet the challenges of the future and protecting consumers in a changing world.

Consumer Protection and Enforcement Director

As Consumer Protection and Enforcement Director, the post holder will have a significant leadership role in leading, advocating for and delivering the Utility Regulators Corporate Strategy objectives in relation to consumer protection, compliance and enforcement.  The postholder will oversee the development of policies, investigation of complaints and enforce regulations to uphold consumer rights and promote fair marketplace practices, while focusing on areas that represent the most significant regulatory risk.

General information

Northern Ireland continues to have an under-representation of women across our STEM (Science, Technology, Engineering and Mathematics) industries. The Utility Regulator is an Equal Opportunities and Disability Confident Employer. As people with a disability, people from ethnic minority communities and women are currently underrepresented in the Utility Regulator, we would particularly welcome applications from these groups.

We offer an attractive package including a competitive starting salary with stepped increases per annum, alongside a range of other benefits including hybrid working, NI Civil Service (NICS) pension arrangements and 25 days annual leave (rising to 30 days after two years) and an additional 12 public and privilege days.

Contact us at  if you would like to talk to someone about the work we do and what it’s like working here.

View on member website




 Contract type

Full time, Permanent


Consumer, Director, Enforcement, Protection

 Working pattern

Flexible working, Hybrid

 Closing Date