Indemnity Adviser

Requirements of the role

As an Indemnity Adviser, you will:

• review requests to disclose insurer details and will gather evidence, liaise with stakeholders and make rule-based decisions.
• track, monitor and support firms which have not renewed their professional indemnity insurance
• manage the quarterly information exchange and engage directly with regulated firms to ensure all firms are properly insured
• assist colleagues across the organisation who have queries about professional indemnity insurance.

You will be proactive in nature and you will have excellent, planning and prioritisation skills, to work in a constantly changing environment.

This is a great opportunity to gain experience of working with a wide variety of internal and external stakeholders. You will enjoy a varied and interesting role where you will work closely and collaboratively with other members of the team.

 What it is in it for you

• Assist our Professional Indemnity Insurance Team in protecting the public and enforcing high professional standards.
• Showcase customer service expertise and work closely with solicitors, delivering quality work to deadlines.
• Work collaboratively with other areas of our organisation such as the Legal and Enforcement, Authorisation, Intelligence and Forensic Investigation teams.
• Enjoy a varied role: your workload and responsibilities will vary across the different work streams the team carries out.
• Gain experience of relationship management by working closely with insurers

 What we are looking for

• Relevant qualification and/or significant practical experience of interpreting and applying rules
• Experience of dealing with queries from the general public (phone and in writing), demonstrating excellent customer focus
• Track record of delivering results by taking ownership of issues and ensuring successful resolution within set timescales
• Experience of managing stakeholders to get accurate information from them
• Pro-active and makes decisions
• Excellent organising, planning and prioritisation skills

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