Manager – Retail Banking, Mortgage Portfolio

Financial Conduct Authority

Regulating financial services firms and financial markets in the UK,

Requirements of the role

We are recruiting for a Manager to lead our Mortgage Portfolio supervision team in the Retail Banking Directorate.


The Retail Banking Directorate is responsible for the supervision and policy making for retail banking activities and mortgages in the UK, including those undertaken by the largest retail banking groups. We deliver the conduct agenda through a combination of firm-specific, sector-wide and event-driven activity to deliver better outcomes for UK customers.


This is a significant market, impacting a wide range of consumers, including consumers with characteristics of vulnerability. Our priority is to ensure that firms in this sector operate with consumers’ interests at the heart of their business. We act to reduce harm to consumers and want borrowers to be treated fairly and be able to get affordable products that meet their needs.


What you will be doing?

We are looking for a Manager to lead the team responsible for supervision of the Non-Bank Mortgage Lenders, Retail Mortgage Lenders and Third Party (Mortgage) Administrators. These providers include both large banks and smaller niche firms.


You’ll be working on

  • Leading the formulation and delivery of the Portfolio Strategy for these firms. You will also manage the proactive, reactive and case specific work in relation to these firms
  • Ensuring the team has the right people and skills to deliver its objectives, supporting the development of staff to meet personal and corporate goals, and actively managing talent in the team
  • Playing an intrinsic part in the division’s leadership and management team; and embedding the FCA mission, values and the new supervision approach within the team
  • Direct line management for team members, including setting appropriate objectives and managing performance
  • Representing the FCA to senior external stakeholders, including firms and Trade Associations; and working collaboratively with internal stakeholders
  • Ensuring the team’s support for activity led by other areas of the Directorate, or the wider FCA, is effectively and appropriately managed
  • Working together with the management in the division to deliver effective resource planning; knowledge sharing; coaching and mentoring others; operational effectiveness, staff development and support



What will you get from the role?

  • Opportunity to manage a team in Retail Banking that is at the forefront of the FCA’s response to the cost of living crisis, working across the Division and organisation to identify and mitigate harm
  • Opportunity to work in a fast-paced and dynamic environment, influencing firms to deliver good consumer outcomes


Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

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Edinburgh, Leeds, London

 Contract type

Full time, Permanent


Manager, Mortgage, Portfolio, Retail Banking

 Working pattern

Flexible working, Hybrid

 Closing Date