Regulatory Support Officer (I&E)

Requirements of the role

We are looking for a Regulatory Support Officer to join our multi-disciplinary team at the Regulator of Social Housing.

The Investigation & Enforcement team is our dedicated resource leading the resolution of the most serious situations where Registered Providers are failing to meet the outcomes and standards required of being a registered social landlord. It also handles financially stressed situations that occur within the sector, and oversees the interventions and use of enforcement powers to deliver resolution and rescue approaches in line with the delivery of our fundamental objectives. As a dedicated team it is able to provide the agile, intensive resourcing that is required in early stages of many cases to focus on getting to the root of the underlying issues, understanding stakeholders’ positions, and ensuring that early actions and interventions focus on stabilising positions while a resolution strategy is identified.

Job Description:

As the Regulatory Support Officer, you will support in the delivery of effective engagement with registered providers, carrying out analysis and engagement to support resolution and recovery plans of registered providers where it has been identified that improvements are needed, and will support in the design of follow-up interventions and engagement.

Your role will include supporting colleagues in considering engagement and casework, including co-ordination, monitoring and be involved in casework.  You will also carry out assessments and reviews of key assurance and evidence for specified casework and will engage with registered providers, developing and managing relationships.

Responsibilities:

As the successful candidate, you will have a sound understanding of regulator’s role and have relevant experience in a housing, governance, risk management or other comparable regulatory environment.  You will have strong verbal and written communication skills, with the ability to manage relationships with a wide variety of stakeholders, as well as good analytical evaluation skills, with the ability to exercise sound judgement and reach conclusions.

You will be able to work across team boundaries in a collaborative and inclusive way and will have a strong organisation skills, with the ability to manage competing deadlines.

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