Thematic Engagement Officer (9 months contract)

Solicitors Regulation Authority

Solicitors Regulation Authority, https://www.sra.org.uk/sra/jobs/careers/


Requirements of the role

As a Thematic Engagement Officer, you will provide administrative support to the Thematic Risk Team in a variety of regulatory compliance exercises. You will contact firms by a variety of communication methods. You will proactively monitor law firms’ compliance with our regulatory rules by undertaking various activities to check and review information. You will assess compliance, and evidence your decision making.

You will liaise professionally with solicitors and stakeholders and deal with any subsequent queries punctually whilst providing an excellent standard of customer service. You will be confident communicating with internal and external stakeholders by phone or email and use your judgement about how best to obtain information quickly and efficiently.

Excellent attention to detail will be important as you will be responsible for producing high-quality and accurate work.

Training will be provided to allow you to interpret and apply our regulatory rules.

What is in it for you?

  • Join a small and supportive team
  • Be part of a high-profile project and make an impact on our regulatory activity
  • Showcase your excellent customer service skills and attention to detail

What we are looking for

  • Excellent written and verbal communication skills
  • Good IT skills including Microsoft Word and Excel and the ability to use the internet
  • Ability to exercise an appropriate judgement
  • Ability to record data accurately with good attention to detail
  • Ability to work flexibly and comfortably in a constantly changing environment whilst effectively managing conflicting priorities


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 Location

Birmingham, Hybrid working

 Contract type

Fixed term

 Profession

Administration, Officer


 Working pattern

Flexible working, Hybrid

 Closing Date

17/06/2024