Lead Administrator

Requirements of the role

Are you passionate about making a difference, supporting regulatory compliance and delivering excellent customer service? Join our team as a Lead Administrator, where you’ll play a crucial role in a dynamic and inclusive environment. We value diversity and are committed to providing opportunities for growth and development. If you thrive in a fast-paced setting, enjoy helping people, and have a keen eye for detail, we encourage you to apply and become part of our supportive and engaging team.

We are recruiting a cohort of Lead Administrators, in partnership with Michael Page, that will be deployed across one of our internal teams that support a range of internal and external customers. Your responsibilities can range from tasks such as minute-taking for meetings and ensuring documents are correctly saved onto our case management system, to providing exceptional customer support to our regulatory customers. This is fast-paced, reactive work, so flexibility is key.

Joining this cohort of Lead Administrators you’ll benefit from a collaborative and supportive onboarding experience. Starting alongside a group of peers on 28 April 2025, you’ll have the opportunity to share insights, build a strong professional network, and learn together. This cohort approach fosters a sense of community and teamwork from day one, ensuring you have the support and resources needed to thrive in your new role. Embrace this unique opportunity to grow and succeed with a team dedicated to making a positive impact in the pension savers.

We will be running an in person assessment centre at our Brighton offices on the 14th of March, where you’ll be able to meet members of the teams, other potential lead administrators and see our fantastic offices.

Responsibilities

Depending on team allocation.

• Support our customers by being their first point of contact for inbound calls and emails, delivering excellent customer service.
• Act with care and integrity to build rapport and trust with our customers, ensuring their needs are fully understood and resolved.
• Follow guided procedures with attention to detail to resolve customer queries while maintaining compliance.
• Explain technical information in an easy-to-understand way.
• Provide administration for internal and external case team meetings and calls, including coordinating timing, sending out agendas, taking minutes, and data entry.
• Ensure all case-related correspondence is saved appropriately to the document management system.
• Support the creation of legal bundles, and the storage and handling of evidence obtained as part of a warrant in line with the Criminal Procedures and Investigations Act 1996.
• Foster an inclusive environment where diversity is valued.
• Consistently meet service levels and deadlines, including managing email mailboxes and ensuring actions are addressed.
• Contribute to an open and supportive team culture by collaborating with colleagues to meet customer needs and improve services and processes.
• Take ownership of your personal development, with opportunities for further growth within the organisation.

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