Investigator (hybrid)

Requirements of the role

We are recruiting Investigation Officers in a range of locations, including remote. Both full time and part time roles are available.

We receive thousands of reports every year raising allegations of misconduct and regulatory breaches against those we regulate.

Investigation Officers in our Assessment and Early Resolution (AERT) consider these reports first and decide whether the SRA should investigate further. They make enquiries and gather any further information we need for our analysis, identify any potential breach of our rules and prioritise high risk matters. They then consider the strength and quality of the evidence so far and whether the matter is capable of being evidenced.  Sometimes Investigation Officers can guide the firm/solicitor to become compliant or change their processes for the future. Taking everything into account, AERT Investigation Officers make a decision to close the matter or pass it on further for a full investigation. The work is high volume and fast paced and Investigation Officers need a keen eye for detail and an analytical and curious mindset as every case is different.

Matters assessed as serious are passed to our Investigation teams. Investigation Officers in this team manage a caseload of varying complexity, across a multitude of legal areas. They will analyse detailed information to get to the heart of the matter, and identify and promptly obtain evidence, including witness statements. They will resolve cases through constructive engagement and in some cases matters may result in a regulatory sanction or enforcement action. You can read more about our approach to enforcement here.

We are recruiting Investigation Officers for both AERT and our Investigation teams.

Delivering a positive customer experience is at the heart of what we do. Providing an efficient, high quality and customer-focused service, keeping complainants updated and delivering outcomes verbally and in writing is expected of all our Investigation Officers.

What we are looking for

• Comparable experience of managing cases or undertaking investigations.
• An ability to gather and analyse information and make sound decisions applying rules, principles, or other decision-making frameworks.
• Significant experience of drafting complex documents or letters to a high, professional standard and engaging with customers via the telephone, building rapport and managing contact.
• Effective case management skills with the ability to prioritise competing demands and work to stretching targets.
• A strong mindset and track record for delivering a positive experience for a diverse range of customers and stakeholders both internal and external.

Applications are welcome from a wide range of experience and expertise including those with experience of working in the legal profession, other regulators, casework or investigation roles.

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