Director of Adjudication and Quality Assurance

Requirements of the role

We are a public interest regulator, which means driving confidence and trust in legal services is core to everything we do.

We regulate more than 200,000 solicitors and 9,000 law firms in England and Wales. We make sure solicitors are working to high professional standards, support access to high quality legal services and step-in to protect the public when things go wrong.

It is important that the public and the profession can trust that our decisions are made on an objective and impartial basis, and our processes are fair and seen to be fair. One of the ways in which we do this is by separating our operational teams that investigate cases from our adjudication function.

We are looking for a Director to lead the effective delivery of the Adjudication and Quality Assurance function as a top performing and cohesive unit, with a focus on service excellence and continuous improvement. This high profile, prominent role has an important part to play in driving to deliver the SRA’s overall strategic objectives.

As the Director you will be responsible for the successful strategic leadership and operational management of the Adjudication and Quality Assurance teams. In adjudication you will ensure that correct, robust and legally defensible adjudications are made across the SRA. For quality assurance, you assure confidence in our decisions and compliance with policy across business areas.

Reporting to the Chief of Staff, you will be responsible for around 20  staff, setting high standards to deliver efficient and effective services aligned with an excellence-orientated culture. We also have a pool of around a dozen external panel adjudicators. As Director, you will also be responsible for the panel adjudicators, which comprises a mix of lay and legally qualified adjudicators.

You will provide direction and oversight of Quality Assurance and Adjudication delivery, ensuring alignment with key service level agreements, performance indicators, and quality outcomes.

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