Knowledge Manager

Requirements of the role

The Bar Standards Board is establishing a new Knowledge Management (KM) function within its Legal and Information Management Department. The KM function will support regulatory decision-making teams by providing high quality tools, systems, guidance, and resources to enable effective and efficient decision-making. The aim is to create a “best in class” KM environment that promotes knowledge sharing and ensured decision makers are well inducted and informed. The postholder will lead the development and ongoing improvement of KM services, collaborate across the organisation, and contribute to projects involving new technologies and KM practices.

Key responsibilities the postholder will undertake:

Support development and implementation of the BSB’s KM strategy aligned with organisational goals

Promote a culture of knowledge sharing and continuous learning across Core Teams and the wider BSB

Develop and update KM policies, guidance, checklists, templates, and onboarding/debriefing materials

Oversee creation, tagging, classification, and maintenance of knowledge content to ensure easy access and usability

Collaborate with Information Services to implement and manage KM technologies, including system migration and governance

Explore and support the adoption of AI-assisted and new knowledge tools in response to team needs

Monitor and share updates on relevant legal and regulatory development in partnership with the legal team

Organise and deliver KM inductions, technical training, and support organisational learning initiatives

Develop processes to identify and connect staff with relevant knowledge and expertise

Encourage Core Team engagement with KM systems and promote active participation in KM practices

Stay current with KM trends, evaluate new tools, and drive ongoing service improvements

Track KM system usage and gather feedback through surveys and informal channels

Support budget planning and monitor KM related expenditure, including subscriptions and resources

Supervise and manage Knowledge Assistants

Key skills and experience required to undertake the role include:

Experience within a Knowledge Manager role

A good level of IT literacy, particularly in relation to document management, knowledge systems and enterprise search, database functionality, SharePoint, intranets, approaches to taxonomy/tagging/meta data application and other collaborative tools.

Understanding of effective knowledge management concepts, information systems and classification principles.

An interest in, and knowledge of, technological advances and their potential impact on KM systems.

A creative and pragmatic thinker who will come forward with new ideas and approaches.

An ability to motivate and persuade people to use and contribute to KM systems.

A consultative approach – the ability to communicate effectively and a willingness to listen.

Excellent communication skills with fluency in English, both written and spoken

Relationship building and collaboration – Ability to work as part of a team, develop and maintain internal and external relationships (including excellent stakeholder management and engagement skills across different levels of seniority). 

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