IT Business Analyst

Requirements of the role

We are looking for an IT Business Analyst to join our IT and Digital Services team in a key new role at the Regulator of Social Housing (RSH).

At RSH we regulate for a viable, efficient and well governed social housing sector able to deliver quality homes and services for current and future tenants. We do this by setting standards and carrying out robust regulation, taking appropriate action where needed.

When you join us, you’ll be joining an organisation that gives you the opportunity to make a difference to people’s lives.

Job Description:

Having been through a significant period of growth, our next step is to review how we can get the most out of our business processes. The IT Business Analyst will play a key role in this, evaluating our business processes, identifying workflow processes and ensuring we’re making effective use of digital technology. The role will require to work across the business including supporting the Project Management Office, you will be responsible for determining and implementing future requirements through the analysis and review of systems and business processes, including input into detailed design phases for projects, as well as identifying areas for improvements and efficiencies leading through to business case recommendations.

The initial focus of the role will be the comprehensive review of our digital processes and workflows for M365 Dynamics, you will develop recommendations regarding process improvements, undertaking business process reviews and working closely with process owners. You will support change management, assessing impact, supporting end-users and producing UAT plans, as well as horizon scanning for new ways of working to improve our business processes.

Responsibilities:

As the successful candidate you should have strong knowledge of business modelling, mapping, change and analysis with proven IT business process analysis experience. You will have strong analytical and problem solving skills and will be a critical thinker, with a proactive approach and the ability to analyse complex processes, identify patterns and provide actionable insights and improvements.

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