Director, Consumer Finance

Requirements of the role

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and customers, building trust in financial markets and protecting vulnerable consumers. 

We’re currently on an exciting journey as we drive forward significant organisational, people, process, and technology transformation to become a more forward-thinking, proactive regulator. We will use data more effectively to drive better regulatory decisions and build greater cohesion across our broad financial services remit.  

Significant improvements in digital enablement, business intelligence, market data and information management maturity are all being pursued to maintain our position as a world leader in financial services regulation.

In March 2025, the FCA launched a new 5-year strategy to deepen trust, rebalance risk, support growth and improve lives. The FCA will focus on four priorities:

Be a smarter regulator; predictable, purposeful and proportionate. The FCA will improve its processes and embrace technology to become more efficient and effective.

Support sustained economic growth, by enabling investment, innovation and ensuring the continued competitiveness of the UK’s world-leading financial services.

Help consumers navigate their financial lives by working with industry to boost trust, product innovation and ensuring the right information and support is available for people to take financial decisions.

Fight financial crime, focusing on those who seek to use the fact they are regulated to do harm. It will go further to disrupt criminals and support firms to be an effective line of defence.

Please see the full strategy here for more information

The Role

The Director of Consumer Finance is an important senior leadership role within the Supervision, Policy and Competition (SPC) Division in the FCA. It reports directly to the Executive Director of Consumers and Competition. director will lead approximately 125-150 colleagues, located across London, Leeds and Edinburgh – working with and through a strong head of department leadership team.

This area is responsible for the regulation of 36,000 non-bank retail lending firms, ranging from small credit brokers to credit card providers and the largest high-cost credit firms in the UK. The Director will be leading key regulatory work in support of the FCA’s 5 Year Strategy – this will include reform to the policy framework for consumer credit and embedding the Consumer Duty through supervision.

To deliver their responsibilities, the role holder and their directorate will work in very close collaboration with the wider FCA Senior Leadership Team (SLT) and other FCA divisions.

View on member website