Quality Assurance Manager (Legal Regulation)

Requirements of the role

Quality Assurance Manager (Legal Regulation)

Are you an individual with significant and practical experience of complex case analysis, with a practical understanding of the principles of Quality Assurance (QA)?

The QA team includes both legally qualified and lay QA Managers. We are seeking lay QA Managers to join our growing team in Birmingham, Cardiff or London (hybrid).

We are also recruiting legally qualified QA Managers; please visit our career site to view the job advert and apply for the role that best match your experience and skill set.

The role

The team is at the forefront of driving up standards, providing confidence to our key stakeholders in our regulatory activities.

This is an exciting time to join as we have been working on measuring the success of a large-scale Continuous Improvement Programme that is taking place within our Investigation and Enforcement Directorate. We are also broadening our assurance activities with opportunities to work with other departments across the organisation.

As a Quality Assurance Manager, you will own, drive and optimise quality assurance in a consistent way across the organisation.

You will be accountable for conducting case reviews, analysing results, and providing feedback to the organisation on identified trends and themes, ensuring delivery of the SRA’s overall strategic objectives. You will work as a part of a team that is designed to improve consistency and efficiency.

You will engage with senior stakeholders to build an understanding of requirements to build into the design and delivery of quality assurance activities. You will lead on identifying areas of efficiency and improvement including developing recommendations for operational teams.

In addition, there are opportunities to undertake thematic work and provide consultancy services to other areas across the organisation to support with the development of QA frameworks.

You will need strong analytical, judgment and communication skills.

To understand more about what this might look like for you on a day-to-day basis, there is a ‘Day in the life’ of a Quality Assurance Manager at the bottom of the advert on our website.

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