IT Change Management Lead 6 Month Fixed Term Contract

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The team

The Change Management team sits within the Technology Resilience function of the Data, Technology & Innovation (DTI) department. Comprising four members, including the Change Lead, the team is part of the central Service Management group.

Reporting to the Senior Service Manager, you will work alongside peers in Service Desk, Configuration Management and Problem Management, occasionally covering absences. The team is responsible for defining, managing and operating IT Change Management processes to protect live services while enabling efficient change. The role involves both leadership and hands-on support, ensuring alignment with ITIL best practices and supporting broader Service Operations activities.

What will you be doing?

Providing strategic leadership and direction for Change Management, aligning processes with FCA objectives and championing best practices across Technology

Leading and managing a team of Change Analysts, ensuring high performance, development and collaboration aligned with organisational values

Ensuring all IT changes comply with policy, reduce risk to business services and are executed with appropriate governance and oversight

Acting as a key escalation point and ambassador for Change Management, promoting strong relationships with the business and third-party suppliers

Chairing CAB and e-CAB meetings, managing issues and supporting change scheduling for major projects and critical initiatives

Driving continuous improvement by identifying opportunities, leading contributions to Communities of Practice and maintaining up-to-date documentation and reporting

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