Training Coordinator (12-Month Fixed Term Contract)

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

This role sits within our Organisational Capability team. The team work with ExCo and leadership teams to develop capability to meet evolving needs and deliver our priorities. We also partner with the business to identify and deliver training and professional development. Tools such as our employee survey provide insights to help inform our effectiveness and our priorities.

This role plays a key part in enabling learning at the FCA. You’ll provide high-quality logistical support and coordination for FCA Academy training events, both virtual and in-person. This includes scheduling training, coordinating with suppliers and trainers, organising resources and ensuring smooth delivery of sessions. This is a varied role that combines coordination, technical systems and customer service. You’ll be supported to develop your expertise and encouraged to contribute ideas for improving how we work.

What will you be doing?

Planning and coordinating training logistics, including scheduling, preparation of resources and ensuring training sessions are set up and ready to go

Managing and responding to enquiries received via the training mailbox and being responsive and supportive to all stakeholders, colleagues and external providers

Overseeing course and delegate waitlists and handling cancellations in accordance with agreed service levels and utilisation targets

Acting as key point of contact for the Learning Management System (LMS), providing support with testing, issue resolution, feedback and identifying potential improvements

View on member website