Senior Infrastructure Engineer (M365 & Device Management)

Requirements of the role

At the forefront of the fight for better public services through innovation and technology, Ofgem is transforming how it supports its workforce in a digital-first world. We’re looking for a Microsoft 365 Senior Infrastructure Engineer to join us and help deliver a seamless, secure and cutting-edge digital workplace experience across the organisation.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers – especially vulnerable people.

We’re offering a permanent opportunity where you’ll play a pivotal role in shaping our digital future. This is an exciting chance to work with the latest M365 and AV technologies, enabling innovative productivity solutions and building a truly modern employee experience. You’ll be instrumental in establishing best practices, solving complex infrastructure challenges, and leading the digital transformation of our workplace environment.

You’ll join a high-performing team in a fast-paced, future-focused department that champions innovation and puts people at the heart of every solution. Whether it’s streamlining systems, securing mobile device environments, or elevating the everyday experience of our colleagues, your input will have a lasting impact. You’ll collaborate with internal leaders and external providers while building out core infrastructure capabilities using Microsoft 365 as a strategic platform.

We’re looking for someone with strong experience of Microsoft 365 technologies, a problem-solving mindset, and genuine enthusiasm for delivering modern workplace solutions that make a difference. You’ll have a strong focus on employee experience and thrive on improving technology solutions in a collaborative, evolving environment.

This is a brilliant opportunity to be part of a team that is defining how Ofgem delivers value through technology. You’ll benefit from a culture that values flexibility, trust and innovation, along with the opportunity to grow your skills while delivering meaningful, high-impact work. Plus, you’ll have access to a generous benefits package, continuous development opportunities, and the chance to lead and influence digital transformation in a high-profile public body.

We have a critical purpose to take the lead in digital workplace infrastructure for the energy industry and the public sector. This is your chance to shape our digital environment and be part of a team that is setting the standard across the Civil Service.

Read on and find out more.
Job description
Key Responsibilities

Microsoft 365 Support (Exchange Online, SharePoint, OneDrive for Business, Directory Sync and Identity Management).
Deploy and configure Microsoft 365 services including Intune, compliance policies, Defender, Windows Autopilot and application control.
Device management with Intune, including Windows, Android and IOS.
Lead the design, implementation, and management of endpoint solutions using Microsoft 365, Intune.
Technical troubleshooting: advanced troubleshooting skills to resolve complex technical issues in a modern workplace environment.
System integration: ensure seamless integration of solutions with enterprise applications, cloud services, and on-premises systems.
Active directory: maintain and support both cloud and on-premises Active Directory, including integration with Microsoft Entra ID.
Key Outputs and Deliverables

End-to-end user provisioning and lifecycle management.
Design, support and implement solutions M365 technology and integrations.
Managing access control and monitoring.
Provide documentation and resources to colleagues across Information Services, ensuring that all services are fully supported and end users have access to appropriate technical support and information.

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