Governance Team Assistant

Requirements of the role

The Governance Team Assistant will support the efficient delivery of the BSB’s governance arrangements. This will entail providing effective governance support across the team, maintaining accurate records, supporting compliance with policies and processes, adhering to BSB’s service complaints standards, collating accurate information for corporate risk reports and service complaints reports / internal audits and updating risk actions.

Key responsibilities

The Governance Team Assistant will support the Governance & Risk Manager and the Head of Governance, as well as the wider team as required. The Governance Team Assistant will provide efficient administrative support towards the timely collation of updates for papers, risk registers, administer service complaints, maintain the policy register and provide effective internal audit liaison support.

Key skills and experience

Relationship building and collaboration – Ability to work as part of a team, develop and maintain relationships with internal and external stakeholders  

Independent, positive attitude with the ability to work on own initiative and use tact and diplomacy

Experience of collating information to support drafting reports, and summarising information for consideration by senior colleagues

Experience in customer services and complaint handling

Demonstrable experience in diary management / scheduling meetings

Experience of providing administrative support including minute taking, drafting agendas, letters and action work emanating out of committees / other meetings.

Knowledge

Ability to use Microsoft Office applications proficiently, including Word, Excel, PowerPoint and Outlook

Good analytical and problem-solving skills to source and interpret information and data

Able to collate and summarise information from a variety of sources effectively with attention to detail

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