Incident Management and Service Continuity Technical Specialist

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

We are excited to offer an opportunity for a skilled professional to provide technical and strategic expertise in shaping the FCA’s approach to operational incident response and service continuity within regulated firms. This role will build on recent developments and policies, contributing to future strategies within the Technology, Resilience and Cyber Department (TRC). We lead the FCA’s work on minimising the impact of operational disruptions to consumers, firms and markets. TRC provides subject matter expertise and specialist support to supervisors and firms in improving the financial services industry’s operational resilience and ensuring that harm is minimised when operational incidents do occur. The role will require thought leadership, collaboration and a forward-thinking approach to ensure that firms enhance operational resilience and adapt to evolving regulatory expectations.

What will you be doing?

Act as the FCA’s lead expert on operational incident response and business continuity in regulated firms, shaping best practices and future developments in the field

Support colleagues within the FCA to minimise the impact of operational disruptions in financial services.

Provide specialist expertise and thought leadership on incident management and business continuity, ensuring firms’ systems remain resilient against cyber threats and disruptions

Influence the FCA’s and industry’s operational resilience strategies, contributing to effective incident response, firm assessments and leading a significant policy project

Oversee and drive policy improvements in incident reporting, enhancing regulatory processes to reduce administrative burden, improve data quality and strengthen incident response

Lead a service line within TRC, driving new initiatives on business continuity and incident response and collaborating with internal and external stakeholders

Engage with key regulatory bodies, including the Bank of England, PRA, HM Treasury and the National Cyber Security Centre, to align efforts on financial services resilience

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