Knowledge Officer

Requirements of the role

The Bar Standards Board is setting up a new knowledge management (“KM”) function within the recently established Legal and Information Management Department. The KM function’s focus will be on ensuring that members of our regulatory decision-making teams have the right KM tools, systems, support and environment to take robust and high-quality decisions in an effective and efficient manner.

Our aim is to provide a “best in class” KM environment by ensuring that decision-takers are effectively inducted and have easy access to high quality and up-to-date policies, guidance and other “know how” which will add value and enable them to perform their roles effectively and efficiently.

The postholder will be responsible for assisting the Knowledge Manager with the development of the KM function and services and help foster a culture of knowledge sharing and collaboration to make better use of our knowledge and intelligence. The postholder will, as appropriate, be a member of project teams that explore enhancements and new technologies and will work closely with colleagues in Information Services, as well as others across the organisation.

Key responsibilities the postholder will undertake:

Knowledge management – ensuring that knowledge is properly managed throughout the information life cycle

Knowledge sharing – organising forums and training to promote knowledge sharing

Training – organise and deliver induction and refresher training on KM resources and systems and oversee the delivery of legal technical and skills training.

Knowledge policy and guidance – contribute to the creation and updating of policies, guidance, checklists and templates used within our regulatory decision-making teams.

KM Systems – assist in the migration of knowledge content between systems as part of our migration to SharePoint and support in the development of usage guidance.

Engagement and adoption – engage with teams and staff to encourage and secure adoption and active participation with KM technologies, systems and processes.

Continuous improvement – keep pace with developments within the KM external landscape to drive continuous service improvement. Respond to staff enquiries and resolve issues and barriers impacting on KM service delivery.

Feedback and Metrics – Assist with the measurement and effective usage of KM systems and resources used in the Core Teams. Seek and act on feedback from users both informally and through mechanisms such as annual surveys.

View on member website