IT Governance and Improvement Manager

Requirements of the role

We’re looking for a dynamic IT Governance and Improvement Manager to become a key part of our DDaT directorate. In this role, you’ll collaborate across teams to design, implement, and sustain a robust IT governance framework. You’ll also lead the development of processes that promote consistency, compliance, and best practices throughout the organisation. This is a strategic position that serves as a vital link between business operations and governance, ensuring alignment and continuous improvement.

The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.

As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.

Job description

You will assist the Head of IT Operations in ensuring effective governance of our Digital and IT and wider DDaT services.

The role is a strategic leadership one responsible for establishing and overseeing the policies, processes, and frameworks that ensure the effective and efficient management of the Digital and IT and DDaT services and resources.

This pivotal role bridges the gap between business operations and governance.

Possessing a passion to continually improve and deliver amazing service, you will need a strong customer-focus and be adept at transforming and assuring IT services at pace

Key responsibilities:

Developing and maintaining an IT governance framework that aligns with the organisation’s strategic goals and industry best practices
Establishing and enforcing IT policies, standards, and procedures to ensure consistency, security, and compliance across the organization
Collaborating with business leaders, IT teams, and other stakeholders to identify and prioritise IT initiatives and investments
Conducting risk assessments and implementing risk management strategies to mitigate potential threats and vulnerabilities
Monitoring and reporting on IT governance metrics, performance indicators, and compliance with regulatory requirements
Facilitating effective communication and decision-making processes related to IT governance across various levels of the organization
Overseeing the implementation and continuous improvement of IT service management frameworks (e.g., ITIL)
Be accountable for documentation relating to the delivery of our services, e.g. Service Definition Documents (SDDs) Data Protection Impact Assessments (DPIAs).
Evaluating and recommending IT governance tools, methodologies, and best practices to enhance efficiency and effectiveness
Providing guidance and training to stakeholders on IT governance principles, policies, and processes
Staying up-to-date with emerging trends, technologies, and industry standards related to IT governance and compliance
Representing the organisation in external forums, committees, or industry groups related to IT governance
Collaborating with legal and compliance teams to ensure adherence to relevant laws, regulations, and industry standards

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