Consumer Duty Delivery Team – Lead

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The Consumer Duty Delivery Team sits in the Consumer Policy and Outcomes (CPO) Department, in the Cross Cutting Policy and Strategy Directorate. The directorate’s goal is to maintain a regulatory framework that sets clear standards we expect of all firms and individuals in UK financial services, to prevent harm to consumers or markets. The team plays a central role in the delivery of the Consumer Duty.

Our delivery work includes: external engagement on the Duty; internal training, engagement and embedding of the Duty; drawing together our organisational Consumer Duty workplan; and delivery of cross-cutting work across a range of topics, including outcomes monitoring, smaller firms, and distribution chains.

What will you be doing?

We are looking for a talented colleague to join us as a Lead Associate in the Consumer Duty Policy team. The role offers an exciting opportunity to drive forward our approach to realising the benefits of the Duty, for consumers and firms.

You will be responsible for the delivery of several cross-cutting projects in the Consumer Duty Delivery team, and our approach to proactive and reactive stakeholder management and communication. In doing so, you will provide input on the team’s wider work and shape how we report to senior committees on the progress in implementing the Duty

You will line manage Associates / Senior Associates; work through others to plan and deliver their programme of work; and work closely with the team’s manager to motivate and manage the team, supporting and developing colleagues

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