Fixed Firm Supervision Manager – Retail Banking

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The FCA’s Retail Banking Division is responsible for the supervision and policy making for retail banking activities and mortgages in the UK, including those undertaken by the largest retail banking groups. We deliver the conduct agenda through a combination of firm-specific, sector-wide and event-driven activity to deliver better outcomes for UK customers. This is a significant market, impacting a wide range of consumers, including consumers with characteristics of vulnerability. Our priority is to ensure that firms in this sector operate with consumers’ interests at the heart of their business.

We act to reduce harm to consumers and want borrowers to be treated fairly and be able to get affordable products that meet their needs. Teams across the division work collaboratively on topics such as Consumer Duty, Access to Cash, Operational Resilience, Financial Crime, the Provision of Banking Services and more.

What will you be doing?

Leading the team responsible for supervising two of the largest retail banks in the UK, including developing and delivering effective strategies to address key risks of harm and considering interventions where appropriate

Engagement with senior management of firms and influencing them to deliver better customer outcomes

Forming sound judgement on a variety of regulatory topics and communicating these to internal and external stakeholders

Leading and motivating the team to ensure objectives are met and goals are achieved

Working collaboratively and building relationships with stakeholders such as the Prudential Regulation Authority, overseas regulators and trade bodies

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