Senior Consumer Duty Delivery

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

We are recruiting for one permanent position and one 12-Month Fixed Term Contract within the Consumer Duty Delivery Team.

The Consumer Duty Delivery team is part of the Consumer Policy and Outcomes (CPO) Department, within the Cross Cutting Policy and Strategy Directorate. The directorate’s goal is to maintain a regulatory framework that sets clear standards we expect all firms and individuals operating in UK financial services, to prevent harm to consumers and markets.

Since the Consumer Duty came into force in 2023, the Delivery team’s work has not stopped. Their work includes coordinating the FCA’s organisational Consumer Duty workplan and leading on cross-cutting initiatives such as consumer understanding, outcomes monitoring and work related to Smaller Firms. Currently, the team is focused on how the Duty is being embedded both within regulated firms and across the FCA itself.

What will you be doing?

Support delivery of the current work programme, including cross-cutting projects on distribution chains, consumer understanding, and outcomes monitoring

Work with the Consumer Duty Policy team and colleagues across sectors to join the dots, identify and address harm and develop internal and external publications

Contribute to impactful projects such as work on smaller firms, raising awareness of the Duty externally and supporting with Authorisations, Supervision and Enforcement to ensure consistent understanding of the Duty

Support senior leadership and colleagues across the FCA with briefing, speeches and training on the Consumer Duty

Be involved in critical and impactful projects which will ensure the Duty can be most effective in achieving good outcomes for consumers

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