Workflow Change & Implementation Analyst

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The Controls, Capabilities and Frameworks (CCF) Directorate drives excellence within the operational frameworks of Supervision, Policy and Competition (SPC), the FCA’s largest front-line Division. We act as the single point of contact for central FCA functions, and work across SPC’s 12 Directorates, and more than 1500 colleagues, to deliver consistent, compliant, and efficient ways of working.

The department leads strategic projects that accelerate the FCA’s ambition to become a more data-led and outcomes-focused regulator, supports business-led product ownership for technology enabled transformation, and provides Salesforce service and support to all FCA users. The is a new role and the successful candidate will be joining at a time when the organisation is establishing new ways of working, where business and technical teams are better integrated to deliver transformation, innovation, and continuous improvement to our Regulatory Case Management System (RCMS). They will have experience of working with Salesforce, demonstrate business change and communication skills, and have the capability to support implementation and change across the division, influencing stakeholders at all levels.

What will you be doing?

Collaborate with stakeholders to gather and define requirements for Case Management change. Design and facilitate workshops and engagement activities with stakeholders to define change scope, impact and support requirements

Evaluate and document the impact of proposed system change on the RCMS Product group

Support in the design and execution of test plans to ensure that new configurations and customisations function correctly. Where appropriate organise or recommend testing and quality checks to make sure any recommendations meet user need

Manage the deployment process and timings, overseeing the migration of changes to the production environment ensuing deployment and operational change schedules are aligned, prioritised, and effectively managed

Co-ordinated training and support to end-users to ensure a smooth transition and effective utilisation of Product changes

Support in the understanding, documentation and defining the needs of the business, including user journeys, workflows, and business processes and support in the innovation and continuous improvement of our case management journey

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