Associate Investigation Officer (hybrid)

Requirements of the role

We are recruiting multiple Associate Investigation Officers to join our Investigation teams.

We receive thousands of reports every year raising allegations of misconduct and regulatory breaches against those we regulate.

Associate Investigation Officers in our Assessment and Early Resolution Team (AERT) will consider these reports first and decide whether the SRA should investigate further. They make enquiries and gather any further information we need for our analysis, identify any potential breach of our rules and prioritise high risk matters. They then consider the strength and quality of the evidence so far and whether the matter is capable of being evidenced. Sometimes, Associate Investigation Officers can guide the firm/solicitor to become compliant or change their processes for the future. Taking everything into account, AERT Associate Investigation Officers make a decision to close the matter or pass it on further for a full investigation. The work is high volume and fast paced and Associate Investigation Officers need a keen eye for detail and an analytical and curious mindset as every case is different.

Matters assessed as serious are passed to our Investigation teams. Associate Investigation Officers in this team manage a portfolio of low and medium complexity investigations, across a multitude of legal areas. They will analyse detailed information to get to the heart of the matter, and identify and promptly obtain evidence, including witness statements. They will make decisions on matters where no regulatory outcome is required or where a low-level regulatory outcome is required. Where a regulatory outcome is required, this is set out in a written decision showing analysis and rationale for the decision ensuring that this meets the quality standards and is robust enough to stand up to internal and external review. You can read more about our approach to enforcement here.

We are recruiting Associate Investigation Officers for both AERT and our Investigation teams.

Delivering a positive customer experience is at the heart of what we do. Providing an efficient, high quality and customer-focused service, keeping complainants updated and delivering outcomes verbally and in writing is expected of all our Associate Investigation Officers.

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