Investigator (hybrid)

Requirements of the role

We are recruiting Investigators (internally known as Investigation Officers) in a range of locations, including remote. Both full time and part time roles are available.

We receive thousands of reports every year raising allegations of misconduct and regulatory breaches against those we regulate.

Investigation Officers in our Assessment and Early Resolution (AERT) consider these reports first and decide whether the SRA should investigate further. They make enquiries and gather any further information we need for our analysis, identify any potential breach of our rules and prioritise high risk matters. They then consider the strength and quality of the evidence so far and whether the matter is capable of being evidenced. Sometimes Investigation Officers can guide the firm/solicitor to become compliant or change their processes for the future. Taking everything into account, AERT Investigation Officers make a decision to close the matter or pass it on further for a full investigation. The work is high volume and fast paced and Investigation Officers need a keen eye for detail and an analytical and curious mindset as every case is different.

Matters assessed as serious are passed to our Investigation teams. Investigation Officers in this team manage a caseload of varying complexity, across a multitude of legal areas. They will analyse detailed information to get to the heart of the matter, and identify and promptly obtain evidence, including witness statements. They will resolve cases through constructive engagement and in some cases matters may result in a regulatory sanction or enforcement action. You can read more about our approach to enforcement here.

We are recruiting Investigation Officers for both AERT and our Investigation teams.

Delivering a positive customer experience is at the heart of what we do. Providing an efficient, high quality and customer-focused service, keeping complainants updated and delivering outcomes verbally and in writing is expected of all our Investigation Officers.

We’re also recruiting for Associate Investigation Officers (hybrid), who will be responsible for managing investigations of low to medium complexity. If this sounds like a better fit for your skills and experience, we encourage you to explore the Associate role on our careers page. You’ll find full details there and can apply for the position that best aligns with your professional background.

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