Workflow Change & Implementation Analyst

Requirements of the role

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting in the CCF (Controls, Capabilities & Frameworks) directorate, the ​​Business Management, Change & Operations​​​​ team are SPC’s central hub for planning, governance, and change -leading business continuity, managing divisional transformation, and overseeing key areas like records risk and SPC Early Careers.

Role responsibilities:

• Lead stakeholder engagement to assess and clearly articulate the business impact of case management improvements, driving smarter decisions that enhance operational efficiency and service quality
• Manage the rollout, prioritisation, and scheduling of operational changes across casework activities, ensuring a seamless transition that minimises disruption and maximises user experience
• Facilitate dynamic workshops to define the scope of change and secure stakeholder buy-in, creating a collaborative environment that accelerates successful implementation
• Collaborate with central change management teams to deliver a coordinated approach that aligns all initiatives, reducing duplication and increasing organisational impact
• Lead adoption of business change initiatives by partnering with local operational support teams to design and deliver engaging interventions—communications, training, and champion networks—that empower end-users and ensure smooth transitions
• Oversee prioritisation and scheduling of casework-related changes with a holistic view, minimising disruption while maximising value for end-users and the organisation

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