Outsourced Partner Manager

Requirements of the role

The Role 

The Bar Standards Board (BSB) is recruiting for an Outsourced Partner Manager to support the smooth running and performance of our outsourced case work and the relating partnerships.

A new role to the organisation, the post holder will join at an important time, whilst the BSB focuses on improving service delivery across its regulatory operations.

The Outsourced Partner Manager will manage, assure and optimise the performance of multiple outsourced service providers delivering investigations and related regulatory services, ensuring outcomes are timely, high-quality, proportionate, consistent and legally robust and that suitable processes are developed and maintained to ensure these outcomes.

Key responsibilities of the post:

• Act as the primary relationship manager for outsourced investigations providers.

• Establish clear expectations, service standards and ways of working with each provider.

• Monitor provider performance against agreed KPIs and service levels (e.g. timeliness, throughput, quality, ageing, escalation rates).

• Ensure outputs meet required standards of evidential quality, legal robustness and fairness.

• Work with internal teams to forecast demand and allocate work across providers appropriately.

• Manage contracts in line with public sector and regulatory requirements.

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