Claims Team Leader (12-month FTC)

Requirements of the role

We have a vacancy for a Claims Team Leader to join our Compensation Fund teams for a fixed term of 12 months. This role manages caseworkers considering applications to the Compensation Fund.

The role

As a Claims Team Leader, you will oversee the case holding of your team, as well as maintaining your own case holding. You will be responsible for managing a team with a varied case holding and tight KPIs whilst maintaining high quality work and standards. You will ensure that cases are progressed effectively, with the best possible outcome reached in the public interest.

You will have responsibility for motivating and managing the team, role modelling our values, identifying good customer service and supporting caseworkers to improve their own development and learning.

What we are looking for

• Proven experience of staff engagement, management and leadership in a claims handling or case management environment
• Evidence of successfully working in a dynamic environment where priorities may change at short notice, along with the ability to plan and deliver effective outcome-focused results
• Proven experience of considering applications and/or conducting investigations.
• Strong interpersonal skills and experience of influencing and constructively challenging internal and external stakeholders at all levels of seniority.

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