Internal Communications Lead (12-month FTC/Secondment)

Requirements of the role

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.

The Internal Communications team sits at the heart of the FCA’s employee experience and organisational culture. We help colleagues understand our strategy and goals, why they matter and what they mean in practice, through clear, timely and engaging communications campaigns and channels.

We partner closely with senior leaders, teams and subject matter experts across the FCA, acting as trusted advisers to support effective colleague communications.

Based within the Communications directorate in Operations, we work alongside public affairs, news, digital and publications to deliver a joined-up and consistent approach. Together, the directorate helps the FCA shape opinions and behaviours to protect consumers and enable a thriving financial services market.

Following recent growth, the team is evolving to deliver more engaging, insight-led and audience-focused communications that support the organisation’s goals.

Role responsibilities

• Partner with the Senior Manager, peer communications leads and Communications colleagues to set direction, raise standards, model best practice and shape, deliver and embed the Internal Communications strategy
• Own the design and delivery of a defined portfolio of high‑profile, strategically important communications projects, including stakeholder engagement, evaluation, learning and continuous improvement
• Lead the planning and delivery of complex and sensitive communications activity within your portfolio, including organisational change, crisis response and major transformational announcements
• Act as a trusted strategic communications adviser to senior leaders and key teams, building relationships and persuading stakeholders at pace and scale
• Provide line management, coaching and development for senior associates and associates, building confidence, capability and a high-quality team culture
• Represent Internal Communications on project boards and governance forums, providing specialised input and constructive challenge and reviewing committee papers to ensure communications implications are considered early
• Seek out opportunities, risks and organisational connections to improve engagement, alignment and understanding across the organisation
• Use data, insights and horizon scanning to evaluate performance, raise awareness of internal communications trends, best practice and new technology and enable continuous improvement across the team

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