Senior Digital Business Analyst (Salesforce Centre of Enablement)

Requirements of the role

As a Senior Digital Business Analyst within our Salesforce Centre of Enablement, you will help drive the delivery of Ofgem’s Digital Strategy by leading business analysis across a portfolio of transformational digital, data and AI initiatives. Working at the heart of our Salesforce programme, you will collaborate with stakeholders across the organisation to understand business challenges, identify opportunities for improvement, and design user-centred solutions that support Ofgem’s mission of delivering a safe, affordable and sustainable energy system.

You will undertake research and analysis to understand business processes, operating models, data requirements and user needs, translating these into clear functional and non-functional requirements for delivery teams. Acting as a trusted link between business and technical colleagues, you will ensure solutions are aligned with organisational objectives, regulatory obligations, architectural standards and user expectations. You will support feasibility assessments, proof-of-concept activities and product prioritisation, using evidence-based insights to help shape minimum viable products and future enhancements.

The role requires a strong understanding of how people, processes, data and technology interact to deliver effective services, alongside an appreciation of the capabilities of the Salesforce platform. You will take ownership of the quality and consistency of business analysis deliverables, build and maintain reusable requirements and user story repositories, and promote best practice across projects. Working across multiple initiatives simultaneously, you will identify risks, constraints and impacts, define success measures, and champion continuous improvement through lessons learned and stakeholder feedback. This is an exciting opportunity for an experienced Digital Business Analyst to contribute to large-scale digital transformation, improve services for colleagues and consumers, and support Ofgem’s strategic ambitions as it accelerates the transition to Net Zero.

View on member website