Licensing and Service Delivery Manager

Requirements of the role

We’re looking for a Licensing and Service Delivery Manager to join our Railway Safety Directorate.  The Health and Safety Policy Team is a close-knit, professional and supportive team. It brings together policy, analysis and industry insight to strengthen how rail safety is managed across Britain. We work collaboratively across ORR and with external partners to turn complex issues into clear, practical policy solutions. We are also responsible for the delivery of GB’s statutory train driving licence regime.

The Licensing and Service Delivery Manager will lead the delivery of the statutory train driving licence service, ensuring train driving licences are issued and renewed accurately, efficiently and in line with legal requirements; act as the main point of contact for train operators and colleagues, providing expert advice and resolving service delivery issues; drive continuous improvements to the Train Driving Licences Portal and related processes, guidance and systems, working closely with operators and external suppliers to deliver a more efficient and user-focused service; support the Head of Team on wider train driving licence activities, including potential legislative reform, helping to shape future policy and regulatory requirements.

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