UKRN has continued to work closely in collaboration with four of our members – the FCA, Ofcom, Ofwat and Ofgem – as part of our cost of living working group.

As part of Debt Awareness Week 2024, we publish a joint letter setting out the consumer outcomes that the four regulators expect to see firms delivering, in response to identified consumer harms. They have each set out rules, guidance and best practice relevant to delivering these outcomes in an annex at the end of this letter.

This letter follows on from a letter published in June 2023 which set out shared expectations across the four regulators on how firms in their respective sectors should support customers in financial difficulty.

For media enquires, please contact UKRN@caa.co.uk