Case Handler Lead

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The DMCS is part of the Corporate Governance Division, a busy and dynamic division working at the centre of the FCA, led by the Company Secretary. The division’s key responsibilities include supporting the FCA and PSR Boards and Committees, their Decision-Making Committees, the FCA’s Executive Committees, and the Independent Panels. Our stakeholders include the FCA Chief Executive and Chair, executive directors, FCA and PSR staff, Boards and committees, and the independent panels. We support them by:

Facilitating efficient and effective governance

Managing relationships with the wider FCA and PSR

Undertaking analysis and providing technical advice

Ensuring that decisions and inputs are recorded and considered or acted upon

The DMCS also provides case management support, professional business support and advice to Executive Decision Makers (EDMs) within Enforcement, Authorisations and Supervision. It ensures the efficient and effective operation of EDM cases, processes and procedures.

What will you be doing?

Managing and progressing a portfolio of cases through the RDC or EDM case journey, in line with relevant processes and best practice guidelines. This will include triaging new cases, managing competing deadlines and timetables, conducting conflict checks, ensuring bundles are complete, acting as a single point of contact internally and externally (including managing correspondence with subjects and case teams), liaising with case teams / legal advisers and assisting the panel chairs on relevant matters

Providing case management and related support services to the RDC, DMCS Manager, other committees and decision-makers, as needed

Working effectively and proactively with the team’s stakeholders, including committee members, taking responsibility for managing internal and external relationships

Preparing regular management information and analysis (MI) to assess the case pipeline

Contributing to the continuous improvement of internal processes and procedures

Promoting the work of the RDC, DMCS team and the Corporate Governance Division through overseeing, preparing and delivering tailored training

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