Casework and Enforcement Principal

Requirements of the role

We are looking for two Casework and Enforcement Principals to join our Casework & Enforcement team.

We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales.

The Casework team is the “front door” for many of the customers and stakeholders who contact Ofwat with enquiries or complaints about the sector or their water company. We investigate and resolve customer disputes or water company failures, to ensure that water and wastewater companies meet their legal obligations to their customers, society, and the environment. The team also assesses applications from companies wanting to be granted a licence to serve customers in the water sector.

As a Principal, you will provide expert management, support, and leadership in the delivery of Ofwat’s statutory enforcement functions. This will include leading the effective and efficient delivery of enforcement investigations and action, to hold water companies to account where they have failed on their obligations. As required, you may also be expected to sponsor and provide leadership on the delivery of smaller
scale customer dispute cases and policy work delivered by our team.

As a leader within the Casework and Enforcement team, you will be expected to support, empower and be a role model for junior members of the team, and to involve yourself in corporate activities that make Ofwat a great place to work. We will expect you to be a self-starter and to positively demonstrate Ofwat’s values and ways of working.

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