Requirements of the role

Purpose of the Role

• Operational Management of a team of Officers to ensure the BSB’s investigation and enforcement functions operate fairly and efficiently, including:
• Managing the caseload of you and the team in the investigations and enforcement processes including any appeals arising;
• Managing the caseload of you and the team in the Fitness to Practice and Interim Suspension processes
• Providing support and advice to the team and all staff in the Investigations and Enforcement Team
• Personally handle and take decisions in the most legally and factually complex of such cases and those involving the most reputational risk to the BSB and deal with any litigation arising.
• Working across the team and with other departments to develop and deliver organisation wide strategies and projects, supporting the BSB to grow and develop as a strong and sustainable regulator.
• Active engagement in the leadership and management of the Investigations and Enforcement Team, in particular:
• Ensuring delivery of work against business plan commitments
• Risk management and mitigation
• Development of team and individual staff

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General Responsibilities

Strategy and planning

• Providing insight and experience into shaping the BSB’s strategic and business plans, enabling the activities within the Investigations and Enforcement Team to be accounted for and feed into strategic priorities.
• Working collaboratively with other relevant BSB managers to ensure a coherent approach across the BSB in relation to the enforcement functions to enable flexible resource planning, which is managed and prioritised effectively in support of the BSB’s business and strategic objectives.

Team management and staff development

• The staff reporting to the role holder are effectively managed, appraised and developed in line with the BSB’s performance management framework to ensure that resources within the team meet the requirements of the department business plan and strategy of the BSB
• The team adopts a flexible approach to working and resources are allocated as priorities demand
• Ensure an outcomes focussed and risk based approach is taken to the work of the team and assist with the development and maintenance of such an approach across the department and the wider organisation.

Investigations and enforcement activities

• Manage the investigation of and investigate potential breaches of the BSB’s Handbook
• Manage the team’s and own decision making in the enforcement processes including all powers delegated by the Commissioner in accordance with the Scheme of delegations and Enforcement Decision making Regulations,
• Across the team’s investigations and enforcement activities, ensure that decisions, including those of the IDB, are in line with published KPIs, are consistent and reflect the agreed decision-making criteria, regulations and policies and procedures
• Ensure that all cases and decisions, including those presenting the most reputational risk to the BSB are handled effectively without any unnecessary financial exposure and/or damage to the reputation of the BSB.
• Provide necessary instructions to counsel in relation to those cases before the Disciplinary Tribunal and other Courts
• Identify, raise and take action in relation to issues and trends arising from the Team’s work including submitting written reports where appropriate
• Monitor, report on and be responsible for the performance of the team to ensure, as far as is practicable, KPIs, performance targets and service standards are met including assisting with the production of written performance reports and the development of department wide performance information
• Assist the team with all aspects of their work by providing advice and support either in relation to individual complaints or on a general basis
• Contribute to ensuring that all policies and procedures in relation to the work of the Team are up to date and, where necessary, relevant new policies or procedures are developed in conjunction with other departmental team managers
• Allocate and monitor caseloads for the team to ensure timely, effective and equitable distribution of work
• Attend meetings of the IDB and any relevant Working Groups as required, including “out of hours” working
• Take responsibility for the conduct of a proportion of individual cases commensurate with other responsibilities of the role
• Liaise with and assist the Legal Support Team in the conduct of litigation arising from issues related to the work of the Team including conducting such litigation where appropriate

BSB regulatory and operational development projects

• Where appropriate, lead on projects directly related to the work of Investigations and Enforcement Team
• Work with other departments to develop and deliver targeted or organisation- wide strategies, initiatives and projects including, where relevant, membership of internal and external forums

Continuous improvement activity

• Ensure the BSB’s continuous improvement system for regulatory decision-making is maintained and learning points applicable to the work of the team are captured, monitored and actioned
• Contribute to the development and maintenance of quality assurance systems
• Promote a culture of coaching and mentorship across the Team

External engagement

• Engage with, and develop, constructive external relationships
• Perform other tasks as reasonably requested from time to time by the Director of Regulatory Enforcement or Head of Investigations and Enforcement and Senior Lawyer, including deputising for the Senior Lawyer and/or Head of Investigations and Enforcement in times of absence

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