Compliance Investigator

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.

Ofgem delivers renewable energy and social programmes on behalf of government – this is done through the Delivery and Schemes Directorate. These schemes are varied – covering renewable heat, renewable electricity, energy efficiency and fuel poverty – collectively, they are worth £9bn a year. And crucially, these schemes are critical to hitting our Net Zero goals and providing support for households.

The work involved varies – from running the numbers to ensure that suppliers pay the right amount into the Feed-In-Tariff schemes; to checking the different measures suppliers are submitting for approval to meet their ECO obligation or to investigating what is really happening at a renewable heat installation. Through this work, we ensure that consumers and participants get the support they need, without consumers and taxpayers paying more than they should be.

Join Ofgem as a Compliance Investigator and play a pivotal role in protecting consumers and upholding integrity across the energy sector. This permanent position offers the opportunity to lead high-impact investigations, shape enforcement strategies, and collaborate with a wide range of stakeholders from whistle blowers to senior decision makers. You’ll manage complex cases, drive continuous improvement, and help ensure energy suppliers and scheme participants meet their legal obligations. If you’re passionate about making a difference, thrive in a dynamic environment, and want to influence policy and practice at a national level, this is your chance to be part of a mission-driven team at the heart of energy regulation.

Key Responsibilities and Outputs

Specific responsibilities will vary depending on the role and team in which you will be placed in, but are likely to include:

Investigation and Case Management

• Leading or contributing to compliance or enforcement activity in relation to energy suppliers, scheme participants and other regulated companies, producing high quality, timely, and robust analysis of potential issues
• Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk.
• Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output.
• Engaging with internal and external stakeholders to gather and document intelligence on compliance to inform casework, including engaging with whistle-blowers when relevant
• Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team.

Stakeholder Management

• Effectively communicating the benefits, challenges, and trade-offs of potential compliance or enforcement actions to senior colleagues​.
• Working collaboratively across team boundaries and engaging with key Ofgem functions, developing close links to manage risks and issues​.
• Representing Ofgem externally and building constructive stakeholder relationships to ensure challenges and issues are identified and resolved in consumers’ interests.
• Ensuring that guidance given to external stakeholders including suppliers is accurate, legally robust and reflective of the relevant legislation or licence conditions.