Customer Support Administrator

Requirements of the role

Are you passionate about helping people? Do you have a talent for communicating, an ability to multi-task with good attention to detail? Do you enjoy working as part of a supportive and engaging team?

Our Customer Support team are deeply passionate about making a difference for our customers. We are looking for confident, inquisitive, resilient, articulate, team players who are able to learn a variety of systems whilst delivering exceptional customer service.

With us you’ll get genuine opportunities to learn and develop as an important part of our inclusive, values-led organisation. With support from us to help you further your career and grow in a welcoming and engaging team environment. We also recognise the value in a good work life balance so we offer Hybrid working and flexible shift patterns to support you and your team mates.

Due to the nature of the role, whilst we operate hybrid working, the successful candidate will be expected to attend regular team days and training in person in our Brighton office. Successful applicants will receive 7 weeks of induction training when starting the role.

Responsibilities

• Support our customers by helping make workplace pensions work and be their first point of contact for inbound calls and emails.
• Go the ‘extra mile’ to deliver a truly excellent customer service. We strive for right first time and set clear and accurate expectations.
• Act with care and integrity to build rapport and trust with our customers. Ensure we fully understand their needs and resolve their query, whilst creating a positive customer connection.
• Follow guided procedures with attention to detail to enable you to resolve customer queries, whilst maintaining compliance.
• Explain technical information in an easy-to-understand way.
• Contribute to an open and supportive team culture by collaborating with your colleagues to ensure customer needs are met and be a positive influence with customers and colleagues.
• Proactively share feedback and solutions on how we can improve our services and processes.
• Take ownership of your own personal development; not only will you be supported in developing within your role but there’s lots of further development opportunities to help you reach your career aspirations.

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