Fast Track Claims Handler Level 2 (9 month fixed term contract)

Requirements of the role

We are recruiting for 9 month fixed term contract caseworker positions in Compensation Fund team.

The role

At the SRA, Client Protection is the department that deals with interventions into regulated practices; within this department the Claims team deals with claims on the Compensation Fund.

In the caseworker role of Fast Track Claims Handler Level 2, you will have your own case-holding and deal with both moderate and straightforward cases, ensuring to deliver against your KPI’s in line with case management guidelines. With previous experience in a claims environment and along with your ability to analyse and distil complex legal and technical information you will make recommendations on outcomes.

You will have a huge focus on customer service and speed of response whilst being comfortable in a high volume, high speed, KPI driven environment. You will be equally comfortable communicating with claimants over the phone as you will be in communicating in writing and producing high quality reports.

You will provide excellent customer service to claimants, ensuring they are kept up to date and their expectations are managed. You will drive continuous improvement through your role and liaise closely with the Technical Specialists for guidance and feedback, to improve your performance and case progression.

Within this role you will have technical input, as well as providing support and mentoring for the Fast Track Claims Handler Level 1 colleagues. You will also be handling complaints and reviews.

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