Finance Cashiering Team Administrator

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The successful candidate will join a close-knit team of four within the wider Revenue and Finance department, which oversees invoicing, payment processing and collection for more than 45,000 firms. In 2024/25, the Revenue team successfully collected £2 billion, reflecting its central role in supporting financial operations at scale.

What will you be doing?

Take ownership of the daily receipting process, contributing to accurate and efficient financial operations

Manage the email bounce-back process with care, supporting effective communication and resolution

Respond empathetically and clearly to customer queries via email, building trusted relationships

Allocate payments received by cheque, card and electronic methods while thoughtfully resolving related queries

Provide collaborative support across cashiering functions, including Direct Debits, Unallocated Receipts and Credit Card Reconciliations

Partner with account handlers during quieter periods to help address overdue invoices, write-offs and credits with a solutions-focused mindset

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