Financial Services Consumer Panel

Requirements of the role

The role of the Panel

The Panel is established under statute and is independent of the Financial Conduct Authority (FCA). It represents the interests of consumers of financial services (including small business consumers) to the FCA. Its vision is for financial services markets to work well for consumers. Its role is to ensure that the consumer interest is considered as part of the FCA’s policy development and implementation.

Panel members offer constructive advice and challenge to help the FCA deliver its strategic and operational objectives throughout the policy cycle.  They engage directly with the FCA at all levels, including the Chair, CEO and Executive Committee, to help shape the regulator’s policies, rules and responses to emerging issues that affect financial services consumers and small businesses. Through this work, Panel members have a genuine opportunity to influence regulatory thinking and improve outcomes for consumers across the UK. The Panel is supported by a Secretariat provided by the FCA.

Membership of the Panel is made by individual appointment. Panel members do not represent any one organisation or business.

Further details about the Panel’s work and its current membership can be found on the Panel’s website.

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