Head of Department – Cross-Market Intervention

Requirements of the role

The Consumer Finance Directorate is responsible for the regulation of c.21,000 non-bank retail lending firms, ranging from small credit brokers credit card providers, point of sale finance, short-term credit, and debt management providers. Each Head of Department plays a key role in shaping and delivering the organisation’s transformation to a forward looking and proactive regulator that is data led, innovative, adaptive, and assertive.

To deliver on your responsibilities you will work in collaboration with the wider FCA Senior Leadership Team (SLT) and other FCA divisions. You will join the SPC Supervision, Policy and Competition (SPC) SLT and report into the Director of Consumer Finance. You will lead a department of circa 40 employees (including up to 4 managers), overseeing the operational running of the department focused on credit brokers, Claims Management   Companies and high volume cases across the directorate, making decisions in line with the FCA’s Decision Making Framework to prevent and mitigate harm; and implementing the agreed supervision strategy for retail firms to ensure the FCA achieves its statutory objectives.

You will play a key role in engaging with external market participants, representing the FCA with industry bodies, the media (including leading on key messages), and speaking at conferences and industry panels. We will explore specific motivation for the role in your cover letter and during the interview process.

What will the candidate get from the role?

• Joining the Senior Leadership Team at the FCA during an exciting and challenging time of great change in financial services and its regulation
• Leading a department of talented and committed people through significant projects whilst also delivering on business-as-usual objectives
• Exposure to strategic issues and key players in the world of finance, both nationally and internationally

Key responsibilities:

Developing and delivering a long-term strategy for the department and market, aligning to broader divisional and FCA 5-year strategy

Build strong relationships with key stakeholders to drive and influence positive outcomes for consumers & firms to foster competition and innovation

• Take action to prevent or reduce harm occurring or stop harm where it has been identified.  Your department will achieve this by utilising a broad range of tools to intervene, working collaboratively, to employ expertise from across the FCA.
• Leading on performance, capability and culture within the department, with a strong focus on operational excellence
• Delivering through others by relying on coaching, influencing and negotiating skills
• Building a strong and inclusive department that attracts and develops diverse pool of talent

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