HR Advisor

Requirements of the role

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.

At Ofgem, our HR Advisors are part of the People Centre team who work on a Shared Services basis to provide operational HR support across the organisation. It is fast paced, administrative and process orientated and works closely with the wider Corporate Services to ensure that all Ofgem employees received the highest quality service, whether they are joiners, movers or leavers.

The role is challenging and requires an exceptional level of organisation, excellent customer service skills and strong communication skills. The volumes are high and there are lots of different processes for you to manage, so attention to detail and ability to produce accurate outputs under pressure will be key. The team are the first point of call for all HR queries, so you’ll need to be able to think on your feet and be able to manage multiple priorities so that we meet our SLAs.

This is also a highly rewarding position. Ofgem is committed to supporting employees throughout their career, whether they are just beginning or have a wealth of experience behind them. Additional learning is available through our LOD team and we support those looking to take on relevant accreditations such as CIPD. Flexible working and diversity is cemented in our culture so that you can focus on being your truest self whilst working here.

Join us at Ofgem, where your skills and passion can make a real impact!

Job description
Key Responsibilities

Provide efficient and effective HR support to our employees across the UK.
Act as the first point of contact for all administrative elements of the employee lifecycle, resolving queries from new joiners, employees, managers and external organisations within set SLA’s and KPI’s
Provide guidance and support to managers and employees on HR policies and procedures
Using our cloud-based email system allocate emails/tickets to relevant HR Admin Officer
Manage new joiner process using the using our digital onboarding system (iTrent).
Update and maintain employee records ensuring an accurate HR system.
Processing of leavers and contractual changes such as flexible working requests, family leave and promotions in advance of the monthly payroll and ensuring compliance with statutory obligations.
Provide key MI to People and Estates team as well as adhoc requests using People Centre Power BI dashboard
Be focused on continuous improvement ensuring that internal Standard Operating Procedures are in place.
Providing excellent customer service to all internal and external customers.
Assist People Centre Manager with annual and adhoc audits.
Stay updated on the latest statutory changes and best practice

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