Intelligence Support Officer 12-month Fixed Term Contract

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

Enforcement & Market Oversight (EMO) has the responsibility for market monitoring; delivery of the functions of Listing Transactions; and for the investigation and prosecution of misconduct using the whole spectrum of criminal, civil and administrative sanctions and remedies against firms and individuals.

The division aims to:

Be a world leading function, with professional and motivated staff, taking the right cases that have a positive impact on the way financial services work

Promote the conduct that supports trusted, orderly, and efficient primary and secondary markets

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EMO – Enforcement, Triage, Intelligence & Coordination Department

Intelligence is a central function to support the FCA, providing important capabilities and services to many areas and key external stakeholders. The Intelligence Tactical Enquiries & Research team (ITER) is pivotal to receiving and managing the intelligence sharing requests made of the department and the broader intelligence community within the FCA. Our role focuses on the receipt, review, initial assessment (or triage) of intelligence received, ensuing this is recorded and disseminated to appropriate areas for further work or consideration. As a function we are a critical element of the FCAs prevention and detection capability and also disseminate and coordinate with many externals’ partners beyond the FCA to ensure we are joined up with wider tactical and strategic objectives. It is important we provide the highest quality intelligence, and it is shared quickly and appropriately with due consideration of the widest value therein, and what impact it has on the FCA’s public responsibilities (e.g., consumer protection and regulatory responsibilities). Working to national Law Enforcement standards in the handling and management of our intelligence information we strive to be a centre of excellence and equip our staff with capabilities and tools to deliver this to the highest standards.

What you will be doing?

Management of the Intelligence Inbox(es); review, assess and allocate enquiries received therein. Ensuring that requests are logged in an accurate, timely and appropriate manner on our intelligence database in accordance with data standards and processes

Undertake the initial intelligence assessment work including review, accurate recording, and identification of relevant matters to the FCA in an expedient manner and with due care and attention to gateway and wider escalation points

Management and responsibility for maintaining and answering the Intelligence enquiries contact line, appropriately recording and handling the calls in a timely and efficient way

Capturing relevant intelligence received from external partners in accordance with necessary data standards onto the intelligence database

Engaging and facilitating information sharing with external and internal stakeholders

Undertake the collection of Feedback and MI on a weekly basis, using IT and visualisation tools to produce packs that inform the local management and seniors on delivery and work in progress, as well as undertaking the monthly audit of intelligence searches conducted on the PNC to ensure we conform with the Home Office use of the system

Taking responsibility for document and records management tasks involving the appropriate security and storage of these records

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