Internal Communications Manager (Corporate Services)

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.

We are looking for a dedicated and proactive Internal Communications Manager to join our Communications team at Ofgem, the energy regulator for Great Britain. As an Internal Communications Manager (Corporate Services), you will play a vital role in supporting internal communication efforts within our Corporate Services group. Corporate Services has a critical role to play in enabling Ofgem by providing the operational and organisational foundation that allows Ofgem to succeed. You will collaborate closely with stakeholders, develop targeted communication plans, and ensure consistent messaging to keep our employees informed, engaged, and connected.

As an Internal Communications Manager, you will have a unique opportunity to contribute to the effective internal communication within key areas of our organisation. You will work closely with stakeholders across Ofgem to understand their objectives, challenges, and initiatives. Leveraging your communication skills and creativity, you will develop and execute tailored internal communication plans that engage employees, promote understanding, and foster alignment within these specific areas.

Through your work, you will help us achieve our key purpose of protecting the interest of current and future energy consumers. Everything we do helps consumers by lowering bills, improving service quality and tackling climate change. You will also support our organisational change objectives through timely and high-quality internal comms and engagement campaigns, so that Ofgem is a dynamic and world-leading regulator that is pro-consumer and primed for the changes we’re already seeing in energy.

Essential Criteria

• First rate written and verbal communication skills, with the ability to create engaging and consistent content for different communication channels and audiences. (Lead criteria)

• Ability to develop and implement communication strategies and campaign plans, to achieve challenging communications objectives. (Lead criteria)

• Experience with content creation for various communication channels, such as newsletters, intranet, and email communications while ensuring it is in line with corporate and/or user-needs.

• Experience with digital communication tools and platforms, including content management systems, email campaign tools, and digital collaboration platforms (e.g. Microsoft Teams, Zoom, Google Meet, etc.).

• Experience of meeting the needs of multiple stakeholders within a complex organisation, including senior leaders, using diplomacy and tact combined with the ability to push back when necessary.

• Attention to detail and ability to manage multiple projects and deadlines.