Internal Engagement Associate

We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales.

We have an opportunity for an Internal Engagement Associate to join our Communications and Engagement Team within The Office of the Chief Executive Directorate.

The water sector is entering a new chapter. Following the Independent Water Commission’s Final Report and subsequent White Paper – ‘New Vision for Water’, the UK government has set out a bold new direction – one that brings together expertise from across the sector to deliver better outcomes for customers and the environment.

Ofwat is working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We’re also continuing to engage with the Welsh Government to support future decisions for Wales.

While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you’re passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact.

You can find out more about why you should join Ofwat, our strategy, values and our framework for success in the attached Information for Candidates Pack.

We have an exciting opportunity for an Internal Engagement Associate to join our team. You’ll be a key member of the internal engagement team, delivering our internal comms and engagement strategy that continues to engage Ofwat colleagues positively during a period of uncertainty. You will play a key role in maintaining our internal engagement channels, including the delivery of internal and cross-regulator events, ensuring they remain effective, engaging and well attended by staff. As part of the role, you will provide essential logistical and administrative support across a busy portfolio of activity, requiring strong organisational skills and the ability to manage multiple tasks at pace. This is an exciting role that offers a varied and dynamic workload, where no two days will be the same.

Key deliverables:

Internal engagement at Ofwat is growing and evolving into a professional and impactful function. As our new Internal Engagement associate, you will work with the team and key internal stakeholders to:

• Support the delivery of the integrated internal engagement strategy, helping our people feel connected to our vision, mission and organisational
• Deliver high quality communications across our range of internal
• Assist in delivering an internal events programme that enables two-way communication, brings in external perspectives, and reflects our
• Build and maintain positive relationships with key stakeholders across Ofwat, to drive forward initiatives that support our people, including around health and wellbeing and EDI.
• Support communications for the transition, helping colleagues understand and engage with the story behind it.
• Live and champion our SAILOR values, role model positive behaviours and support a positive, collaborative and inclusive culture.
• Work collaboratively with the wider Communications & Engagement team to ensure internal activity is considered and aligns with and strengthens broader organisational priorities.
• Support a culture of continuous improvement by evaluating engagement activity and applying lessons learned to future activity.
• Assist with managing a busy portfolio of internal engagement activity, including the team inbox, team coordination, and the logistical and administrative support as required.
• Provide additional support across the Communications function and contribute to projects as required.