Investigation Manager (hybrid)

Requirements of the role

Are you an excellent people manager who has experience of managing a team of Investigators, Lawyers or Case Workers within another Regulator, a Law Firm or similar organisation?

We are looking for an experienced Investigation Manager to join us and we offer a range of working options. This will be either a hybrid model from one of our core locations: Birmingham, London (Bank) or Cardiff. Or if you don’t live in a commutable distance to any of these, we can offer a remote option. Please contact us to discuss further: recruitment@sra.org.uk

What’s in it for me?

• Lead a team of Investigation Officers in delivering the SRA’s mission of enhancing confidence in legal services, providing quality technical advice, investigation strategy and case direction on a variety of investigations about alleged breaches of our Standards and Regulations.
• Showcase your people management skills by supporting and developing your team to become excellent customer focused Investigators working to the highest standards.
• Be part of the Investigations leadership team and develop and implement changes and improvements to the way we work.
• Work collaboratively with other areas of our organisation to take action to protect the public.

Your role

As an Investigation Manager you will have an integral role in leading and managing a team of Investigation Officers, playing a vital role in helping to deliver high professional standards in the legal profession. Investigation Officers investigate reports about alleged misconduct and breaches of our Standards and Regulations.

As part of a team of around fifteen Investigation Managers you will provide support, development, technical expertise and case direction to between five to eight Investigation Officers.

This is a leadership position which will require you to nurture your team and develop people to deliver high performance, in line with our values which shape everything we do.

You will give support and guidance to your team to make sure quality results are delivered against set objectives/KPIs and that exceptional levels of customer experience are demonstrated.

Working with senior management, you will successfully deliver organisational change programmes within your team and proactively pursue improvements to the way we work.

Your team

Working closely with your team, you will develop an understanding of their individual needs. You will have a strategic yet pragmatic input into your team’s work, demonstrating excellent performance and management skills to inspire the best from your team.

You will have accountability and oversight of the progression and quality of investigations handled by your team and you will make sure that cases are managed on time and that quality standards are consistently high.

Excellent interpersonal skills with a proven ability to challenge and influence key stakeholders at every level are key to being successful in this role.

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