Lead associate-Redress Policy

Requirements of the role

The FCA regulates the conduct of 42,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The team sits in the Redress & Reporting Policy Department within CCPS. Redress plays a critical role by owning and advising across the FCA on the policy requirements which ensure that firms put things right for financial services consumers when things go wrong, whether that’s making a complaint or claiming compensation in the event a firm goes under owing redress liabilities. As part of this role the team owns the FCA’s relationship with the FOS and FSCS. It is also responsible for Claims Management Company sector policy.

Our key pieces of work at the moment include: delivering on the commitment to modernise the redress framework following the call for input announced by the Chancellor last November, the preparations of a possible consumer redress scheme and related interventions to manage a possible large scale redress event arising from motor finance, and the delivery of a comprehensive revamped complaints reporting system to improve the quality of data we receive from firms.

What will you be doing?

As a Lead Associate, you will be a key member of the team, providing mentorship, partnering with the team manager to shape strategic direction, and fostering strong, meaningful relationships with key stakeholders. This role involves formal line and work management for 2-3 Associates.

Working alongside other team members, and key internal stakeholders, the successful candidate will play a key role in delivering against the Team’s core responsibilities:   

Team Oversight & Performance – Support the Manager in overseeing team activities, allocating tasks, tracking deliverables, and motivating colleagues to achieve high-quality performance.

Leadership & Development – Line manage 2-3 Associates, coaching junior members and contributing to the team’s growth.

Strategy & Stakeholder Management – Influence team and department strategy while leading relationships with key external and internal stakeholders.

Knowledge Sharing & Issue Escalation – Actively share knowledge across the team and serve as an escalation point for complex issues.

Policy Development & Communication – Lead policy proposal development, high-quality policy papers, and external communication for public consultation.

Policy Advice & Industry Support – Oversee the provision of quality policy advice to supervisors, firms, consumers, and industry bodies.

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