M365 Administrator

 The team/department   

End User Computing is a pivotal team that provides change and run for a broad range of application and infrastructure serves. We work in small cross-functional, self-organising and autonomous teams. We are a team that is passionate about delivering value, whilst having fun.

Our Content, Communication and Collaboration team within EUC provides product ownership, analysis, and service management for a range of tools including SharePoint, MS Teams and Exchange/Outlook. We engage regularly with frontline business areas, as well as our DevOps teams and suppliers, adding variety into every day. We’re now looking for an experienced M365 Administrator to join us!

What you will be doing (the role)

The M365 Administrator will be responsible for collaborating with internal and external teams to ensure our M365 environment (Teams, SharePoint, Exchange etc) is managed and maintained, ensuring its optimal performance, security and availability. The role will provide end-to-end administration and maintenance of these applications and well as handle technical issues and business requests.  The M365 Administrator will work closely with various departments and project teams to support and enhance their use of M365 applications and services.

• M365 Administration: Oversee the daily operation, configuration and maintenance of the M365 environment, including the development and implementation of changes
• User Management: Manage user accounts, licenses, and permissions within the M365 platform, ensuring appropriate access controls and compliance with company policies
• Monitoring and Troubleshooting: Proactively monitor the health and performance of the M365 environment, trouble shoot issues and implement solutions to prevent downtimes or service disruptions
• Collaborate and Champion: Collaborate with teams to develop system integrations, data migrations and automated testing, championing M365 based solutions that embrace new functionality and increase user adoption
• Governance and Documentation: Collaborate with business stakeholders to maintain M365 governance, managing risks and adhering to processes. Create and maintain comprehensive documentation for M365 configurations, processes and procedures