Manager – Fixed Firm Supervision, Retail Banking

Requirements of the role

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The FCA’s Retail Banking Division is responsible for the supervision and policy making for retail banking activities and mortgages in the UK, including those undertaken by the largest retail banking groups. We deliver the conduct agenda through a combination of firm-specific, sector-wide, and event-driven activity to deliver better outcomes for UK customers. This is a significant market, impacting a wide range of consumers, including consumers with characteristics of vulnerability. Our priority is to ensure that firms in this sector operate with consumers’ interests at the heart of their business.

We act to reduce harm to consumers and want borrowers to be treated fairly and be able to get affordable products that meet their needs. Teams across the division work collaboratively on topics such as Consumer Duty, Access to Cash, Operational Resilience, Financial Crime, the Provision of Banking Services and more.

What will you be doing?

We are looking for a manager to lead the team responsible for supervising a number of the largest retail banks in the UK. You will lead the formulation and delivery of the Supervisory Strategy for these firms. You will lead both proactive work and reactive, case specific work in relation to the firms.

You will be engaged in supporting your team members to ensure they make robust decisions on both prioritisation and on resolving any harms identified in the firms; and you will support your staff to ensure that they grow in knowledge and expertise.

• Developing and delivering effective supervisory strategies to address key risks of harm and considering interventions where appropriate
• Engaging with the senior management of firms and influencing them to deliver better customer outcomes, including discussions regarding the culture, business model, governance and systems and controls within their firms
• Forming sound judgement on a variety of regulatory topics and communicating this clearly and succinctly to internal and external stakeholders
• Working collaboratively and building strong relationships with internal stakeholders and key external stakeholders such as the Prudential Regulation Authority, overseas regulators, and trade bodies
• Direct line management for team members, including setting appropriate objectives and managing performance, leading, and motivating the team to deliver – ensuring the team has the right people and skills to deliver its objectives, supporting the development of staff to meet personal and corporate goals, and actively managing talent in the team
• Playing an intrinsic part in the division’s leadership and management team

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