Manager – Incident Response and Engagement Team

Requirements of the role

Are you capable of leading a high performing team that responds to operational incidents affecting the UK financial services sector and manages our engagement with the financial services industry and domestic and international stakeholders?

We are looking for a talented and committed people manager to lead the Incident Response and Engagement (IR&E) Team in our Technology, Resilience and Cyber (TRC) Department.

The FCA has made a strategic commitment to minimise the impact of operational disruptions. We want firms to respond to, recover and learn from and prevent future operational disruptions. When firms can’t, customers can lose access to essential services and confidence in financial services generally.

What you will be doing

• Lead and manage the FCA’s response to operational incidents in firms, including contributing to meetings with C-suite and SMFs within firms on their responses to operational disruptions and cyber attacks
• Lead the FCA’s response to the most significant operational incidents through the Authorities Response Framework (ARF), with PRA, BoE, HMT, and other UK authorities such as NCSC, ICO, PSR, Cabinet Office, and others
• Lead the department’s ongoing active engagements with domestic and international partners on operational and cyber resilience issues, including supporting a continuous programme of senior speaking engagements
• Manage the delivery of new FCA approaches and policy initiatives to improve what, when and how firms report operational incidents to us, working closely with PRA, BoE, HMT and colleagues across the FCA
• Play a collaborative role in the TRC Leadership Team, contributing to the delivery of the department’s strategy as we deliver on the FCA’s agenda to protect consumers and markets from harm
• Line manage, coach and support your team to deliver against its objectives
• Produce briefings, internal papers and contribute to speeches for FCA seniors, and external reports for public and regulated firms
• During live incidents affecting a firm or sector, be on call to respond out of hours and provide specialist input to the FCA’s response

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